peperonity.net
Welcome, guest. You are not logged in.
Log in or join for free!
 
Forgot login details?

For free!
Get started!

Links


quality
edu.subha.peperonity.net

QUALITY MANAGEMENT (EOE-072 / EME-041)

TQM: TOTAL QUALITY MANAGEMENT

DEFINITION OF QUALITY:

How is quality defined?


It is interesting to observe how its definition varies according to the particular emphasis of quality activities. Juran (1964) defines quality as fitness for use. Crosby (1979) describes quality in terms of conformance to requirements. Deming (1986) says that quality is concerned with the present and future needs of the customer. For Feigenbaum (1983) quality is to do with the combined product characteristics of engineering and manufacture that determine the degree to which the product will meet the expectations of the customer. Taguchi (1986) defines quality as the loss a product causes society once it has been shipped, apart from any losses caused by its intrinsic functions. According to ISO 8402 (International Organization for Standardization, 1986), quality is the totality of features and characteristics of a product or service that have a bearing on its ability to satisfy stated or implied needs.

Recently, the most widely used definition is that of ISO 9001 (2000). It says that a quality is a characteristic that a product or service must have. For example, products much be reliable, useable, and repairable. These are some of the characteristics that a good quality product must have. Similarly, service should be courteous, efficient, and effective. These are some of the characteristics that a good quality service must have. In short, a quality is a desirable characteristic. However, not all qualities are equal. Some are more important than others. The most important qualities are the ones that customers want. These are the qualities that products and services must have. So providing quality products and services is all about meeting customer requirements. It is all about meeting the needs and expectations of customers. So a quality product or service is one that meets the needs and expectations of customers.

EVOLUTION OF QUALITY CONTROL PRACTICES:

Quality control processes are heavily dependent upon the...


This page:




Help/FAQ | Terms | Imprint
Home People Pictures Videos Sites Blogs Chat
Top
.