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callcenter - Man Woman Western

Call Center

Voice and Accent Training Is A Good Career

Voice & Accent Training is a good career option for those with the gift of the gab and a flair for interacting with people. The training helps to remove the candidates to avoid speaking the English language with the native accent. The BPO employees are taught to refine their language skills and to improve their overall conversational abilities. Voice and Accent Training programs are conducted in house by most of the companies. This training has no specific syllabus or duration. The training is meant to enhance the professional skills of the trainees and depends on the individual needs and the skills sets required for the position. The trainer helps to polish and refine the existing skills of the employee to match the international standards. They help the employees to use the right language skills as they come from various cultural and language backgrounds. There are other training programs to train the Trainers conducted by consulting companies. They teach different methodologies and facilitation skills and overall grooming.
The Trainer
The trainers are usually graduates with fluency in English and strong grammar and presentation. Those with a natural instinct for language, voice and a good sense of humor are most suitable for becoming Voice and Accent trainers. The trainer acts as a role model for the trainees and helps them to understand various aspects of people skills such as accepting feedback and being assertive without being rude. The trainer has the ability to transform the potential of the person using the power of voice through voice modulation and other soft skills. The aim is to improve the communication skills of the employees and listening skills to deal with different types of customers. The training helps the employees to unlearn the native style of speaking English with the mother tongue influence and re-learn it in the right way to be able to interact with global customers.
Job Opportunities
BPOs have in house Voice and Accent training professionals to help groom the new recruits and empower them with communication and soft skills. Some others hire the training professionals to train their employees in voice and accent skills. Some Executives with good experience in taking calls in call centers are selected to become Trainers.
The salary of the Voice and Accent trainers is usually around Rs.20, 000/-. Seniors earn even more and also enjoy managerial positions and perks. Individuals who are freelancers or consultants also make decent incomes being Voice and Accent trainers.
There is great scope for the Voice and Accent Training professionals and organizations in India as the BPO and Call centers are expanding in a big way spreading to smaller towns all over India.

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